# Contact & Support

### Official Channels

* **Website**: [launchium.app](https://launchium.app)
* **Documentation**: <https://launchium.gitbook.io/launchium/>
* **API Status**: [status.launchium.app](https://status.launchium.app)
* **Twitter**: [@launchium](https://twitter.com/launchium)
* **Telegram**: [@launchium](https://t.me/launchium)
* **Telegram Community:** [@launchiumcommunity](https://t.me/launchiumcommunity)
* **Email**:
  * General: <support@launchium.app>
  * Partnerships: <partnerships@launchium.app>
  * Enterprise: <enterprise@launchium.app>
  * Security: <security@launchium.app>

### Community Resources

* **Telegram Community**: 24/7 active support and discussions
* **Twitter Updates**: Real-time announcements and feature releases
* **YouTube Channel**: Tutorials and webinars (Coming Q3 2025)
* **Developer Forum**: Technical discussions (Coming Q4 2025)
* **Discord Server**: Community hub (Coming Q4 2025)

### Support Tiers

| Tier           | Response Time | Access                    | Cost          |
| -------------- | ------------- | ------------------------- | ------------- |
| **Community**  | 24-48 hours   | Telegram, Email           | Free          |
| **Priority**   | 2-4 hours     | Direct support line       | LNCHM holders |
| **Enterprise** | 30 minutes    | Dedicated account manager | Custom        |

### Office Hours (UTC)

* **Technical Support**: 24/7
* **Business Inquiries**: Monday-Friday, 9:00-18:00
* **Emergency Hotline**: Available for critical issues

### Bug Reporting

Found a bug? Report it responsibly:

1. **Security vulnerabilities**: <security@launchium.app> (up to $500K bounty)
2. **Platform bugs**: Use GitHub issues or <support@launchium.app>
3. **Feature requests**: <feedback@launchium.app>


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