Contact & Support

Official Channels

• Website: launchium.app

• Documentation: https://launchium.gitbook.io/launchium/

• API Status: status.launchium.app

• Twitter: @launchium

• Telegram: @launchium

• Telegram Community: @launchiumcommunity

• Email:

  • General: [e-mail]

  • Partnerships: [e-mail]

  • Enterprise: [e-mail]

  • Security: [e-mail]

Community Resources

• Telegram Community: 24/7 active support and discussions

• Twitter Updates: Real-time announcements and feature releases

• YouTube Channel: Tutorials and webinars (Coming Q3 2025)

• Developer Forum: Technical discussions (Coming Q4 2025)

• Discord Server: Community hub (Coming Q4 2025)

Support Tiers

Tier	Response Time	Access	Cost
Community	24-48 hours	Telegram, Email	Free
Priority	2-4 hours	Direct support line	LNCHM holders
Enterprise	30 minutes	Dedicated account manager	Custom

Office Hours (UTC)

• Technical Support: 24/7

• Business Inquiries: Monday-Friday, 9:00-18:00

• Emergency Hotline: Available for critical issues

Bug Reporting

Found a bug? Report it responsibly:

1. Security vulnerabilities: [e-mail] (up to $500K bounty)

2. Platform bugs: Use GitHub issues or [e-mail]

3. Feature requests: [e-mail]